We at RebelVox are grateful for the privilege of participating in the UrbanShield event hosted by the Alameda County Sheriff’s office last month, helping select first responder organizations increase their preparedness to serve their communities against a wide variety of threats.

We worked with communications officers responsible for coordinating a large number of people, activities, and information transfer needs.  They used RebelVox software primarily for reporting scores and status of the exercise teams during the 48 hour event.  As you would expect, there was initial hesitation facing a new tool. Quickly, however, our users grasped that mixing text and voice, live and recorded, with immediate on-screen recall and replay had advantages over typical Live-only tactical communications.  They saw first hand, a unified system that can enhance radios, and replace notes, faxes, calls, and runners. They could picture incorporating this technology into their day-to-day communications fabric. It is always a great learning experience to put technology in the hands of real world users; here, gaining feedback from people working in a variety of public safety agencies.

Through our small UrbanShield pilot deployment, we have learned even more about the needs of such tactical users, and while we were glad to observe the positive reactions, quick usage adoption, and actual activity involving our new communication technology, we have also generated new ideas for how RebelVox can contribute solutions to this area.  We look forward to even more interaction in this arena.

RebelVox for Dispatchers

Operations reviewing UrbanShield via RebelVox